Summary
Technically inclined and driven problem solver looking for an opportunity to grow through exposure to new systems and technologies.
Skills
- Linux -- vim, regex, awk, sed, grep, rsync, ssh, crontab, man, pipes, file management
- Databases -- MySQL, MSSQL, T-SQL, Marklogic
- Scripting -- Bash, Python - Pandas, Jira API, SQL Reports delivered in .xlsx
- Experience with Tomcat, catalina logs, and java stack traces
- Experience with HTML5, CSS, Apache, and Wordpress
- Currently studying: AWS, Kubernetes, Terraform, Python - Flask
Certifications
- AWS CCP
- PCEP
Work Experience
- Equality Health 11/2018 - Current
- Devops Analyst
- Deploy development Releases and code fixes to production
- Monitor multiple application servers for exceptions and resource usage
- Process intake files received via SFTP
- Locate and provide critical patient data to the support team as needed
- Script reports, wrappers for compiled code, and other projects as needed
- Iridium Satellite Communications 02/2018 - 11/2018
- Billing Operations
- Maintain 99.9% uptime on JBoss driven services
- Generate scheduled reports for Billing/ Revenue Assurance reconciliation
- Deploy and smoke test updates to Oracle BRM and Informatica servers
- Rotating 24/7 on-call schedule for any system issues
- Endurance International Group 11/2016 - 02/2018
- Tier 3 Technical Support
- Track and escalate ongoing issues and trends from Frontline support to Enterprise Monitoring Center, System Operations, and Project Management teams through JIRA
- Provide internal support for Frontline and Tier 2 support agents
- Chat support for VPS/ Dedicated hosting accounts such as service updates, generating/ restoring from backups and configuration, in addition to the tasks below.
- Phone support for shared hosting accounts, fixing DNS changes, Wordpress site errors, and malware detection scans.